سياسة الاسترجاع

Thank you for shopping with us! We take great pride in the quality of our products, and we hope you enjoy your purchase. Please take a moment to review our refund and return policy.

Returns and Exchanges
We do not accept returns or exchanges on any of our products, as we prioritize the freshness and quality of our teas. However, we understand that sometimes issues may arise. Returns or exchanges will only be accepted under the following conditions:

Damaged or Defective Products: If your order arrives damaged, defective, or if there is an error in your order, please contact us within 7 days of receipt. We will be happy to provide a replacement or refund based on your preference.

Lost Shipments: If your package is lost during transit, please contact us as soon as possible. We will work with the carrier to resolve the issues.

Note: Qatffa Quson General Trading is not liable for errors or loss of goods incurred by USPS, FedEx, UPS, or DHL during transit to your address and does not assume responsibility for reimbursement. However, we will gladly act on your behalf to file a claim with the shipping company and do what is in our power to assist you.

How to Initiate a Return or Refund Request
To initiate a return, exchange, or refund request, please email or WhatsApp our customer service team at [email@example.com] with your order number, a brief description of the issue, and any relevant photos (for damaged items). We will review your request and respond promptly.

Non-Refundable Items
Because our teas are food products, we, unfortunately, cannot accept returns once the product has been opened. Opened, perishable goods, gift cards, & health or personal care items are exempt from being refunded. Additionally, please understand that we cannot accept exchanges or refunds if the issue is a matter of personal taste.